CEO Perspectives

I am pleased to publicly announce Fisher’s Document System’s new partnership with Idaho Power Company.  This is already proving to be a wonderful partnership and I could not be more…

The Boise Metro Chamber of Commerce recently asked me to write a short article about how Fisher’s has changed and innovated in our business to succeed in these challenging economic…

Fisher’s Document Systems received the 2009 Office Dealer Elite Award from Office Dealer Magazine.

Fisher’s had a pretty good mission and values statement from years ago. The problem is, no one at Fisher’s knew it and we did not use it in our business.…

As a newcomer to the copier and printer industry, it was important for me to benchmark Fisher’s against the best copier companies in the country. I did this through our…

Recently Fisher’s Document Systems received a Perfect Image Award for “Best Implementation of Technology Strategies” from imageSource Magazine.

I am now three and half years into this industry and a very simple concept just came to me… something that quickly and accurately summarizes the difference between growing copier…

Most copier and printer manufacturers have some sort of advisory board to represent their dealers. In most cases, however, these board meetings are boondoggles for the manufacturers to reward their…

When I joined Fisher’s three years ago, it was a scary proposition to ask what our customers thought about our service. Frankly, we had poor service and did not have…

I wrote several months ago about the craziness our industry has seen in the last 18 months… Xerox buying Global Imaging (parent company of Boise Office Equipment), Konica Minolta buying…

Fisher’s Document Systems has been named as one of the country’s 2008 Elite Dealers by OfficeDEALER Magazine. The award is presented annually by the magazine to the top office equipment…

Most industries these days are fraught with acronyms galore. When you live and breathe such an industry, day in and day out, you speak in a foreign language that you…

I wanted to share a few updates on how companies in the Copier Dealers Association are doing.

This text appeared in the Idaho Statesman this morning as the “Starting Up” article in the Business section. It is a brief story about Fisher’s transformation over the last two…

No, this is not a blog about Gary Mahn or Eric Strand. I simply want to reiterate a point I wrote about last year: The best ideas come from employees……

The copier industry is going through some significant changes and we are not exempt in Boise. What does it mean to Idaho’s market and to Fisher’s?

Electronic document management (the scanning, indexing, storing, retrieving, and routing of electronic documents throughout an organization) is a major focal area of Fisher’s business today. But I was recently asked…

It’s 8:30am on a Saturday, I’ve been traveling for 19 hours, and I’m still not home. I was at a Canon Dealer Advisory Council meeting in Florida and weather in…

Fisher’s holds a “lunch and learn” seminar every six weeks on electronic document management (EDM). Last week’s event demonstrated the fact that EDM is finally being recognized as a key…

Ricoh has chosen to go to market with multiple brands for the exact same products (copiers/MFPs, laser printers, wide format printers, scanners, fax machines, etc.). The brands are Ricoh, Lanier,…

Even though the market is down and many businesses lack the extra resources to invest in new technologies, Fisher’s Document Systems’ sales are up, month after month. We attribute this…

I have blogged in the past about my disappointments with the copier industry: Pushy sales people, buried contract terms, a shell game of hidden profits, and a lack of focus…

I am two years into my career with Fisher’s and I have focused a significant amount of that time talking with the best of the best around the country in…

If your business is like ours (and probably 99% of all other businesses), you probably utilize Excel extensively. While I could blog at length about how Excel has dramatically changed…

As of July 1, we started a new company called Fisher’s Finance. This is an exciting development for us and for our clients. Beyond the obvious financial benefits of having…

Where do companies get their best ideas for change initiatives and for continually challenging their organizations to improve?

I am a micro manager. I get into people’s business, telling them what to do and when to do it. I am also a laissez-faire manager, not talking to my…

Xerox is acquiring all Global Imaging operations nationwide. In our local market this means that Boise Office Equipment (BOE) will be owned and operated by Xerox. In a recent Idaho…

We are now allowed to publically talk about our selection as the only partner in the state of Idaho to be entrusted with HP’s rollout of their cutting edge technology…

My number one goal in leading Fisher’s is to build a customer-centric culture. An integral part of that effort includes a more subtle cultural shift to an innate sense of…

Canon, the number one manufacturer of imaging equipment in the world, is so impressed with the growth and development of Fisher’s over the last year, they have asked me, as…

There are lots of components to Fisher’s sales strategy including providing awesome customer experiences, understanding and solving customers’ needs, and demonstrating a level of expertise far beyond hardware features. But…

Fisher’s recently partnered with Boise State Radio to be the primary underwriter for American Public Media’s Marketplace programming on NPR. I had the honor of meeting with Kai Ryssdal, the…

Fisher’s Document Systems was recently selected as Idaho’s 18th largest technology company in the Statesman’s annual Tech Idaho publication. Fisher’s designation as a technology company makes all the sense in…

It is commonly said that companies must challenge themselves and continually introduce change initiatives in order to grow. But what information is used to drive these change initiatives? Certainly market…

It’s cliche but true… when leading a company through dramatic growth and change you need to surround yourself with extremely bright people and leverage their strengths and ideas.