What is Unified Communications?

Today’s technological environments bring increasing demands that force modern businesses to manage their workplace applications in the most efficient possible ways. Like every other critical aspect of an organization’s infrastructure, communications systems must be made to properly support employees in their daily activities. Unified Communication services do this by allowing an company’s workers to collaborate and communicate much more efficiently.


What Is UC?


These days, PBX equipment and legacy communication systems no longer support the growing need for flexible, simple and mobile end-user communications experiences. The convergence of big data, the cloud, mobile and telephony has set the stage for a brand new way of collaborating, working and leveraging data. Unified Communications (UC) is the term used to describe this modern wave of enterprise communication abilities.


UC products — services, software and equipment — combine and deliver multiple communications channels, such as video, voice, voicemail, content sharing and personal and team messaging. This usually includes integration, management and control of all applicable channels. UC services and products can also be integrated with systems and networks, along with IT business applications and, in certain cases, consumer devices and applications. 


The term “Unified Communication” is usually used to describe how businesses connect different communication systems for their digital workforce. At the same time, it also encompasses collaboration tools, which is why companies often use the acronym UC&C which stands for “Unified Communications and Collaboration.”


Seamless, effective Unified Communications promote optimal interaction throughout a local or globally-dispersed workforce. It helps break down problematic silos between teams while helping employees access the same secure systems no matter where they are on the planet. 


Among other things, UC incorporates the following:


  • Meetings
  • File sharing
  • Video and voice calling
  • Messaging (uninterrupted chat)
  • Team collaboration channels
  • Integrated apps


What Are the Advantages of Unified Communications?


In a fast-paced world with diverse platforms spread across vast spaces, UC helps simplify the world of work. The right UC service provides everything a business needs to help its employees connect, work and share ideas in a single streamlined interface. This results in the following:


Enhanced productivity: Teams are able to connect in ways that make them feel comfortable, using their preferred mediums or devices. 


Lower costs: Since UC systems operate off-site on the cloud, they allow businesses to move away from Capex modes to OpEx strategies with lower initial expenses.


Better performance: Since employees can collaborate and communicate instantly, they have the power to solve customer problems quickly and enhance the company’s reputation.


Improved user experience: A streamlined UC strategy can improve employee morale by giving workers more freedom to work in ways that suit their preferences and abilities.


Unified Communications is a critical part of a company’s success. Without it, businesses struggle to get the most out of their employees, who have to deal with needless obstacles that interfere with communication and hamper collaboration. If you’d like to empower your organization with modern UC capabilities, it’s important to work with industry experts like Fisher’s Technology, which brings all the required experience and expertise. 


Interested in cutting your company’s costs and streamlining its operational efficiencies? Fisher’s Technology is here to help. We manage servers, complex cloud environments, mobile devices, computers, network equipment and applications. We can streamline your daily business operations with electronic document automation, state-of-the-art technologies and innovative workflow solutions. Contact us to learn more.

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