Duane O’Neill was so helpful. Our first service technician scheduled out was called out to another job, Duane responded promptly to let us know he was arriving instead and he went above and beyond. I had questions about some items that were low on our printer and whether they were a concern or not, Duane fixed the error message we were receiving and also gave us the life expectancy of our other printer settings that may need to be replaced in the future.

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