COVID-19

Support & Safety
Updates

Learn how Fisher's is continuing to serve customers

To Our Valued Customers

As Coronavirus (COVID-19) impacts Fisher’s operations and the operations of our clients, we want to take a moment to let you know how Fisher’s is planning and responding to help protect the health and well-being of our team members and the clients we serve.

Fisher’s is assessing the situation daily, remaining vigilant, and following all recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

Our Idaho, Montana, and Washington locations remain open and operational and our Field Service Technicians and Engineers continue to serve our customers.

Here are the tentative stages of reopening in each state we serve:

Idaho: https://rebound.idaho.gov/stages-of-reopening/

Montana: https://montana.maps.arcgis.com/apps/MapSeries/index.html?appid=7c34f3412536439491adcc2103421d4b

Washington: https://coronavirus.wa.gov/news

 

As we continue to do our part to prevent the spread of COVID-19, we are taking these preventative measures:

  • Intensified all cleaning efforts throughout our facilities and employing the same level of care and caution when our technicians and support specialists are dispatched to client sites.
  • When visiting your location, our technicians/engineers will:
    • Maintain a distance of at least six feet
    • Wear protective mask and latex gloves
    • Clean the machine prior to working on it and will clean it prior to their departure for the health and safety of your employees
  • All support tickets, projects, and client communication will be handled remotely whenever possible.  If the situation cannot be handled remotely, we will review the situation on a case-by-case basis to ensure the safety of our clients and our team members.
  • Distributed, posted, and communicated directly to our team, the importance of following our guidelines to help control the spread of infection. These everyday preventative actions include washing hands often with soap and water for at least 20 seconds, avoiding close contact with people who are sick, and staying home when sick.

All of these changes are subject to modification as the situation changes. We hope you, your colleagues, and your family remain safe throughout this challenging period.

 

Sincerely,

Chris Taylor
President & CEO
Fisher’s Technology

Additional Resources

Top 3 Electronic Document Problems

By Paige Mooney | May 12, 2020

If there’s a problem, Fisher’s will solve it. Lately, you might have noticed some business efficiency problems. Here are solutions that you can implement quickly, increase cash, and keep your customers and employees happy. Accessing Documents Efficiently & Securely The #1 problem seems like an oxymoron. Your employees are frustrated that they can’t access docs…

Top 5 IT Issues

By Paige Mooney | May 7, 2020

Today, companies face numerous and varied challenges within their IT processes. Fisher’s can help override these common IT issues so your business has secure and reliable systems for day-to-day IT processes. Vulnerable Network More and more people are starting to work out of their homes. Remote workers need to safely work on a network that…

Virtual Office Guide

By Paige Mooney | March 24, 2020

WE’RE HERE FOR YOU If there’s one certainty in IT, its that things are uncertain. We wanted to update you on our business continuity strategy, as well as, provide information on how you can prepare your business. Fisher’s remains ready and available to support your business 24/7. We have designed our systems so we can…

Frequently Asked Questions

How should I clean my devices?

Most anti-bacterial wipes are acceptable in cleaning your machine, including the touch screen. Lysol wipes have been used without showing any issues.

Avoid spraying anything directly on your device or using powdered cleaner as this will damage your device.

Do not use wipes that contain bleach, ammonia, or cleaning solvents. These tend to cloud your touchscreen panel, causing possible replacement.

What is the protocol for Fisher’s employees when servicing customers?

Imaging Technicians

Technicians are following CDC recommendations for washing hands, contact, and sanitization.

All technicians are equipped with cleaning and disinfectant products and will clean your machine prior to servicing and before they leave.

We are monitoring the outbreaks and will not have technicians visiting areas with virus exposure.

Imaging Drivers

Expecting new office technology to be delivered soon? We are currently still delivering all scheduled deliveries and are reaching out to customers to schedule future deliveries

Drivers are following CDC recommendations for washing hands, contact, and sanitization.

We are happy to coordinate delivery with your team at your loading dock to reduce the number of visitors at your location. We can also input your businesses connection information into your new device prior to delivery. This way when your new equipment arrives, you just have to plug it in!

Unfortunately, we can not have every customer-facing employee tested for COVID-19. Right now tests are only being done to those that are in a high-risk group, are currently hospitalized or recently hospitalized with the symptoms, or those that have been in direct contact with someone with the virus.

If needed, we can provide a completed Coronavirus screening questionnaire by our team members that will be on your site.

We can postpone delivery for a later date.

We are monitoring the outbreaks and will not be completing deliveries at locations with virus exposure.

IT Engineers

Technicians are following CDC recommendations for washing hands, contact, and sanitization.

All technicians are equipped with cleaning products and will clean your machine prior to servicing and before they leave. Cleaners include: 100% alcohol, belt cleaner, Windex, Simple Green, Ammonia, Ink B-gone, and Zenit.

We are monitoring the outbreaks and will not have technicians visiting areas with virus exposure.

In an effort to keep our employees and customers safe, troubleshooting all requests will be conducted remotely to the extent possible and we will only dispatch to the client site if it is absolutely required and deemed safe.

What can I do to minimize the amount my employees use the touchscreens on my device?

Canon

Reach out if you have specific questions that are not outlined on this page or manufacturer best practices.

You can install the FREE Canon PRINT Business for IOS or Android if your Canon device supports.

You can print photos, documents, read scanned data, upload to cloud storage services such as Google Drive, DropBox, iCloud/iCloud Drive, and more on a Canon multifunction device or laser printer – via Bluetooth or QR code.

Konica Minolta

The Konica Minolta Mobile Printing App is a wireless technology that runs on your organization’s existing private network. The mobile user logs into a secure network using their credentials at the mobile device. Once the user is authenticated, they can securely communicate with the networked Konica Minolta engines from their tablet or smartphone. Every worker can have access to information, printing and scanning, uploading and downloading data, sending and receiving emails – all from their mobile device.

Ricoh

You can install the FREE Ricoh Smart Device Connector app if your device supports it. The Ricoh Smart Device Connector app lets you quickly access your supported Ricoh Multifunction Printer or projector by registering it with a smart device via NFC, Bluetooth, QR code, or IP address.

You can print from your print server, emails, file attachments, webpages, and projects from Box, Dropbox, Google Drive, and Microsoft One Drive.

You can also Scan to a smart device or Box, Dropbox, Google Drive, or Microsoft OneDrive. Users can even save up to 10 of their favorite job programs on their own devices.

If I have any other questions?

Please feel free to reach out. Contact us at info@fisherstech.com.

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