Covid-19 updates

To Our Valued Customers

As Coronavirus (COVID-19) impacts our operations and the operations of our clients, we want to take a moment to let you know how Fisher’s is planning and responding to help protect the health and well-being of our team members and the clients we serve.

We are assessing the situation daily, remaining vigilant, and following all recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

We are taking several proactive measures to reduce the spread of coronavirus through the community.

  • Intensified all cleaning efforts throughout our facilities, implementing comprehensive disinfecting procedures with an emphasis on high-touch surfaces and objects, including staff areas, conference facilities, shared devices, and kitchen facilities.  We are employing the same level of care and caution when our technicians and support specialists are dispatched to client sites.
  • When visiting your location, our technicians/engineers will clean the machine prior to working on it and will clean it prior to their departure for the health and safety of your employees. All support tickets, projects, and client communication will be handled remotely whenever possible.  If the situation cannot be handled remotely, we will review the situation on a case-by-case basis to ensure the safety of our clients and our team members.
  • Distributed, posted and communicated directly to our staff, the importance of following our guidelines to help control the spread of infection. These everyday preventative actions include washing hands often with soap and water for at least 20 seconds, avoiding close contact with people who are sick, and staying home when sick.
  • Temporarily suspended business travel, showroom demonstrations, trade show involvement and in-person conferences that involve large public attendance at our facilities.  As a technology company, we are using the tools that we commonly deploy to empower our clients, including but not limited to, advanced videoconferencing, virtual training, remote computing capabilities and other technology-oriented diagnostics and analytics to insure business continuity for Fisher’s and the clients we serve.

All of these changes are subject to modification as the situation changes. We hope you, your colleagues, and your family remain safe throughout this challenging period.

Sincerely,

Chris Taylor
President & CEO
Fisher’s Technology

Frequently Asked Questions

How Should I Clean My Copiers, Printers, and Scanners?

Most anti-bacterial wipes are acceptable in cleaning your machine, including the touch screen. Lysol wipes have been used without showing any issues.

Avoid spraying anything directly on your device or using powdered cleaner as this will damage your device.

Do not use wipes that contain bleach, ammonia, or cleaning solvents. These tend to cloud your touchscreen panel, causing possible replacement.

What can I do to minimize the amount my employees have to touch the touchscreens on my Canon device?

Reach out if you have specific questions that are not outlined on this page or manufacturer best practices.

You can install the FREE Canon PRINT Business for IOS or Android if your Canon device supports.

You can print photos, documents, read scanned data, upload to cloud storage services such as Google Drive, DropBox, iCloud/iCloud Drive and more on a Canon multifunction device or laser printer – via Bluetooth or QR code.

What can I do to minimize the amount my employees have to touch the touchscreens on my Konica Minolta device?

The Konica Minolta Mobile Printing App is a wireless technology that runs on your organization’s existing private network. The mobile user logs into a secure network using their credentials at the mobile device. Once the user is authenticated, they can securely communicate with the networked Konica Minolta engines from their tablet or smartphone. Every worker can have access to information, printing and scanning, uploading and downloading data, sending and receiving emails – all from their mobile device.

What can I do to minimize the amount my employees have to touch the touchscreens on my Ricoh device?

You can install the FREE Ricoh Smart Device Connector app if your device supports. The Ricoh Smart Device Connector app lets you quickly access your supported Ricoh Multifunction Printer or projector by registering it with a smart device via NFC, Bluetooth, QR code, or IP address.

You can print from your print server, emails, file attachments, webpages, and projects from Box, Dropbox, Google Drive, and Microsoft One Drive.

You can also Scan to a smart device or Box, Dropbox, Google Drive, or Microsoft OneDrive. Users can even save up to 10 of their favorite job programs on their own device.

What is the protocol for Fisher’s Imaging technicians entering my building for a service call?

Technicians are following CDC recommendations for washing hands, contact, and sanitization.

All technicians are equipped with cleaning and disinfectant products and will clean your machine prior to servicing and before they leave.

We are monitoring the outbreaks and will not have technicians visiting areas with virus exposure.

What is the protocol for Fisher’s Imaging drivers delivering new equipment?

Expecting new office technology to be delivered soon? We are currently still delivering all scheduled deliveries and are reaching out to customers to schedule future deliveries

Drivers are following CDC recommendations for washing hands, contact, and sanitization.

We are happy to coordinate delivery with your team at your loading dock to reduce the number of visitors at your location. We can also input your businesses connection information into your new device prior to delivery. This way when your new equipment arrives, you just have to plug it in!

Unfortunately, we can not have every customer-facing employee tested for COVID-19. Right now tests are only being done to those that are in a high risk group, are currently hospitalized or recently hospitalized with the symptoms or those that have been in direct contact with someone with the virus.

If needed, we can provide a completed Coronavirus screening questionnaire by our team members that will be on your site.

We can postpone delivery for a later date.

We are monitoring the outbreaks and will not be completing deliveries at locations with virus exposure.

What is the protocol for Fisher’s IT Engineers entering my building for an IT call?

Technicians are following CDC recommendations for washing hands, contact, and sanitization.

All technicians are equipped with cleaning products and will clean your machine prior to servicing and before they leave. Cleaners include: 100% alcohol, belt cleaner, Windex, Simple Green, Ammonia, Ink B-gone, and Zenit.

We are monitoring the outbreaks and will not have technicians visiting areas with virus exposure.

In an effort to keep our employees and customers safe, troubleshooting all requests will be conducted remotely to the extent possible and we will only dispatch to the client site if it is absolutely required and deemed safe.

If you have additional questions

Please contact us at info@fisherstech.com