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Walk-Up Copier Survey

Service

1.) The local service provider is responsive.



2.) The process to request servcie is easy to use.



3.) The process to order supplies is clear



4.) The FM website is beneficial.



5.) My equipment uptime is exceeding my expectations.



New Equipment Installs

1.) The delivery staff was courteous.



2.) The install technician was well informed of connectivity and/or equipment removal requirements.



3.) The area was left clean & the machine was in working order.



4.) Training and information on the new equipment was provided in a timely manner.



5.) Training was informative and concise.



Satisfaction

1.) Overall, the equipment exceeds my expectations.



2.) Overall, the service for my copiers & printers exceed my expectations.



3.) Overall, the process of conversion to the service provider and implementation has exceeded expectations.





Suggestions for improvement: