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Fisher's Award-Winning Service

Fisher's customer service center is located in Boise with technical engineers supporting products throughout Idaho and Eastern Oregon. Each technical engineer is handpicked, trained in customer service, certified on products/network connectivity and provided with an extensive inventory of on-hand parts. Fisher's service team provides many advantages for our customers, but more importantly, they are 100% committed to exceeding our customers' expectations.

Advantage #1: Technical Engineering

A. Team Engineers have a combined 200 Years of technical experience and average 15 years per Team Member. Each engineer is committed to Fisher's and their customers.

B. Customer Service Representatives visit Fisher's FM customers' locations monthly;

         Measuring customer satisfaction quarterly.

         Reviewing supply needs.

         Reviewing training needs.

         Reviewing mechanical performance of equipment.

Advantage #2: Technology

         All technicians carry laptops for updated technical info and downloads.

         All technicians equipped with Blackberry devices for automated dispatch, closing and creating calls onsite equipment history and real time parts ordering.

         In house certified trainers so all technicians are kept up to date on newest technologies.

         E-info, internet portal for customer access to Fisher's database, place service or supply requests, enter monthly/quarterly billing meters, view service/meter/supply ordering and invoice histories.

Advantage #3: Service Accolades

Gold Medallion Dealership for five consecutive years, top 40 dealers nationally. Based on strict manufacturer criteria:

         In-field machine evaluations.

         Training/certification levels.

         Dispatch, service request procedures.

         Parts and supply inventories.

         Equipment history/performance tracking.

         Customer response times.

         Service Manager, team leader evaluations.

         Top 4 Technical Engineers nationally.

Advantage #4: Local Support

Our local service team is available 24 hours a day and provides the highest possible level of service:

         Service dispatched locally.

         Supplies inventoried locally.

         Door-to-door delivery.

         Billing and service questions handled locally.

Over the years Fisher's has had as many as four of the top ten engineers selected nationally as the most technically proficient in their field.